Privacy Policy

General Guidance: Understanding Your Digital Footprint

This note offers a simplified, yet meaningful, overview of what happens to your personal data when you interact with our website. In Indian law and ethos, personal data is not merely information — it is identity, agency, and trust. Whether it’s your name, email, device information, or browsing behaviour — if it can identify you, it is treated with utmost care and in accordance with applicable Indian data protection norms.

For detailed insights, please refer to the full privacy declaration that follows this section.

Collection of Your Data – Means and Intention

Who Collects Your Data?

The data you share, knowingly or unknowingly, is processed by the Website Owner (hereinafter referred to as the Data Fiduciary, as per the Digital Personal Data Protection Act, 2023). Full contact details of the Data Fiduciary can be found in the “Information on the Data Fiduciary” section below.

How is Your Data Collected?

Data is collected in two primary ways:

• By your conscious submission - e.g., data filled in contact forms or service requests.
• Automatically through digital interaction - including browser type, device details, timestamps, and IP addresses, captured either by essential scripts or third-party analytics tools, and only where permitted.

Purpose of Processing - Why We Use Your Data

Your data is used only to:

• Maintain a seamless, secure, and functional digital experience;
• Respond to service or support requests;
• Analyze user interaction to improve services;
• Fulfill legal, regulatory, or contractual obligations.

Your Rights - Rooted in Indian Law and Digital Ethics

As a Data Principal (as defined under the DPDP Act, 2023), you have rights that safeguard your autonomy:

• Right to Access your data and its sources;
• Right to Correction of inaccurate or outdated data;
• Right to Erasure when the purpose is fulfilled or consent is withdrawn;
• Right to Withdraw Consent at any time;
• Right to Grievance Redressal via our appointed officer;
• Right to Nominate (in case of incapacitation or death, as per DPDP Act).

Analytics & Third-Party Tools

Our website may employ privacy-compliant tools to understand user behavior for analytics or performance optimization. No profiling or advertising is undertaken without your informed consent. For detailed information on such services, kindly refer to the analytics section in the full privacy policy.

Commitment Beyond Compliance

We do not see data protection as a checkbox; we see it as a commitment to digital dignity. All personal data you entrust to us is handled in accordance with the Information Technology Act, 2000, its relevant rules (including the SPDI Rules, 2011), and emerging frameworks such as the Digital Personal Data Protection Act, 2023.

We aim for clarity in policy, security in systems, and integrity in processing.

Controller / Data Fiduciary Information

The individual or entity responsible for your data is referred to as the Data Fiduciary, responsible for determining why and how your personal data is processed. Their complete contact information is provided further below in the policy.

Duration of Data Retention

Your data shall be retained only for as long as necessary:

• To fulfill the purpose for which it was collected;
• As required by law (e.g., tax, regulatory, or legal hold requirements).

Once the purpose is achieved or consent is revoked, the data shall be deleted or anonymized, unless otherwise required by law.

Legal Basis for Processing Your Data

We collect and process your personal data on one or more of the following lawful bases:

• Your explicit consent (as required for non-essential cookies or analytics);
• Fulfilment of a contractual obligation;
• Compliance with legal or regulatory mandates;
• Legitimate interests, so long as they do not override your fundamental rights.

Consent, where sought, is freely revocable at any time without affecting prior lawful processing.

Your Right to Withdraw Consent

If you have consented to the collection or processing of your personal data, you may withdraw such consent at any time. This does not affect data already processed prior to your withdrawal.

Objection to Processing

You have the right to object:

• To the processing of data under legitimate interest if it adversely affects your rights;
• To the use of data for direct marketing or automated profiling.

Grievance Redressal & Supervisory Authority

Should you feel that your rights have been infringed, you can lodge a complaint with our Grievance Officer. If unsatisfied, you may escalate the issue to the Data Protection Board of India (once operational under the DPDP Act).

Data Portability

Where feasible, and upon request, we will provide your data in a structured, commonly used, machine-readable format or transfer it directly to another service provider.

Accuracy, Correction & Deletion

We strive to ensure all data is accurate and current. You may request:

• Review of data held about you;
• Correction of inaccuracies;
• Permanent deletion where applicable.

Restriction on Processing

You may request that we temporarily halt processing your data if:

• You contest its accuracy;
• The data was processed unlawfully;
• It is no longer needed, but required for legal claims;
• You have objected and the dispute is under consideration.

Security of Your Data

To safeguard your personal data, we employ industry-standard encryption protocols (SSL/TLS) and maintain robust internal practices. You’ll know a connection is secure when the browser URL changes from http:// to https:// and shows a lock icon.

Despite our best efforts, we advise caution when sharing sensitive data online, as no digital transmission is immune to breaches.

Cookies

This website uses cookies to enhance your experience. These are small text files stored on your device.

• Session cookies are temporary and disappear once you close the browser.
• Persistent cookies remain until deleted manually or by your browser.
• Third-party cookies are used only where services like payments, maps, or analytics are involved.

You have full control over cookie permissions via your browser settings.

Communicating with Us

When you contact us via email, phone, or fax, your contact details and query are stored solely for the purpose of responding to your request.

Such data is stored:

• On the basis of your consent,
• As part of a contractual obligation,
• Or as part of our legitimate business interest.

We do not share this data externally without your consent.